Artificial Intelligence, Real Results: The AI Success Story of the Institute for Vocational Education
The Institute for Vocational Education (IBB), a leading provider of adult education and retraining in Germany, has achieved significant improvements in efficiency and productivity through the introduction of Langdock.
Customer Support: In the area of customer support, IBB was able to reduce the processing time per email by an average of 3-4 minutes through the use of Langdock assistants. This leads to a considerable time saving, as a large number of customer inquiries are handled daily.
Consultation Support: A particularly impressive example of efficiency improvement is an assistant that supports the creation of necessary documents within customer consultations. What used to be a time-consuming and quite repetitive task is now completed in just a few minutes by qualified employees and the Langdock assistant. The recent integration of "actions" has made the assistant even better, as it allows data from an open web API to be retrieved directly and integrated into the document being created. Thanks to the time savings, IBB employees have more time for human interaction with customers, which enhances the quality of individual consultations.
Our internal measurements have shown that in a team of 15 people, we can save 100-120 hours of work every month with just one assistant for standard documents. What pleases me even more is that this assistant was not dictated by us as the 'AI department,' but was independently created by an employee from the specialist department.
Tim Röttger, Head of Digital Transformation, IBB
Research and Concept Development: Natalie Güth, Team Lead AI & Data, reports massive time savings in research and concept creation. Langdock enables efficient summarization of extensive studies and articles, drastically reducing reading time. She describes how she now only needs to read a handful of articles in detail, instead of 20 articles, saving hours of work time and allowing for more room for creative and strategic work.
In the past, I would have worked through every study and article in detail. Now I put them into Langdock and only check the facts from specific chapters in the relevant sources. That's a massive saving of many hours per topic.
Natalie Güth, Team Lead AI & Data, IBB
Implementation Strategy
The success of IBB in implementing Langdock is based on a well-thought-out implementation strategy. The board actively promotes the use of AI technologies to leverage their benefits from the start, instead of having to catch up later. IBB implemented an extensive program early on that included various training sessions for employees. These covered topics ranging from fundamentals to ethical aspects of AI and fostered a fundamentally open yet critically questioning AI culture within the company.
IBB encouraged its employees with a "try it out" mentality to actively test and experiment with Langdock. This quickly alleviated fears and reservations. The company ensured that employees received prompt assistance with questions or issues, whether through direct contacts or even through specially developed Langdock assistants.
The implementation of Langdock led to a remarkable transformation at IBB. Employees have integrated Langdock into their daily work so thoroughly that it has become a standard tool. It is now common for colleagues to say, "Our friend Langdock will do that for us," or to ask each other, "Have you tried that with Langdock?" instead of the previously common "Have you googled it yet?" This change demonstrates how deeply generative AI has been integrated into IBB's workflows and corporate culture.
Conclusion
The introduction of Langdock at IBB has resulted in significant improvements in efficiency and productivity. By automating time-consuming tasks, employees can now focus on value-adding activities, enhancing the quality of customer interactions and consultations. IBB's success shows that a well-planned implementation of AI technologies, combined with an open corporate culture and comprehensive employee training, can lead to successful digital transformation.
