How Ignite Group Boosted Consultant Productivity by 10-20% with Langdock
Ignite Group, a leading grants consultancy firm with 200+ consultants across 10 offices in the Netherlands and Germany, partnered with Langdock to address overwhelming consultant responsibilities during seasonal workload peaks.
Challenge: Addressing Overwhelming Consultant Responsibilities During Seasonal Workload Peaks
Ignite Group, a leading grants consultancy firm with 200+ consultants across 10 offices in the Netherlands and Germany, faced a significant challenge: balancing the demands of an expertise-driven business with the intense workload peaks caused by immovable deadlines.
The nature of their work required consultants to wear multiple hats - managing client accounts, writing detailed proposals, and handling administrative tasks - all while maintaining direct engagement with C-level clients. This multifaceted role placed immense pressure on the team, particularly during high-stakes, deadline-driven periods.
Our consultants have to be everything at once: account managers, project managers, and admin experts. We know from experience that that's kind of impossible. AI helps alleviate that burden, giving them the tools to perform at their best.
Roelof van der Klaauw
Business Automation & Technology Manager, Ignite Group
These challenges were further compounded by the cyclical nature of public funding requests, where deadlines were often fatal. As deadlines approached, consultants were stretched thin, working long hours to process large volumes of information and deliver high-quality results. First-come, first-served grant schemes added to the urgency, forcing teams to complete applications immediately after forms were released. Adding to the complexity, Ignite Group's rapid growth - from 50 employees to 250 - introduced operational challenges, including managing workflows across offices and integrating new acquisitions. The company needed a solution that could alleviate administrative burdens, streamline processes, and empower consultants to focus on high-value tasks without compromising quality.
Source: Ignite GroupSolution: AI-Powered Efficiency Through Langdock
In our pilot phase, we benchmarked several AI solutions against Langdock, including open-source and enterprise-grade tools - and there was no contest really.
Roelof van der Klaauw
Business Automation & Technology Manager, Ignite Group
Flexible Model Agnosticism for Tailored Use Cases
After exploring multiple AI solutions, Ignite Group found Langdock's model-agnostic platform to be the most suitable. Key users quickly realized the advantages of switching between models like GPT-4 and Claude for specific tasks, such as creative writing for grant proposals or converting client specifications into structured outputs.
The ability to use different models for different use cases was a game-changer. Langdock's flexibility and responsiveness made it the clear choice for us
Roelof van der Klaauw
Business Automation & Technology Manager, Ignite Group
Finding a Partner, not just a Software Provider
Ignite Group's relationship with Langdock extended beyond the typical vendor-client dynamic. The collaboration involved troubleshooting technical challenges, co-developing custom integrations, and aligning Langdock's capabilities with Ignite Group's business needs.
What sets Langdock apart is that they're not just a supplier, but a partner. Whenever we face functional or technical challenges, their responsiveness and willingness to collaborate make all the difference. It's a stark contrast to other vendors we've spoken to.
Roelof van der Klaauw
Business Automation & Technology Manager, Ignite Group
Ignite Group's Rollout Journey & Use Cases
Scaling Adoption Through Targeted Enablement
To ensure widespread adoption, Ignite Group identified key users through analytics and self-selecting AI champions. These champions, who were already experimenting with AI tools independently, played a vital role in training others and promoting the platform within the organization. In-person evangelizing, hands-on workshops, and experiential training sessions, led by Roelof, further empowered consultants to take full advantage of Langdock's capabilities. This approach resulted in a 75% monthly active user rate, with key users exchanging thousands of messages and tokens each month.
From day one, adoption was sky high
Roelof van der Klaauw
Business Automation & Technology Manager, Ignite Group
Building Custom Assistants for Specialized Tasks
At the heart of Ignite Group's transformation was the development of grant-specific AI assistants. These assistants were designed to streamline the proposal-writing process, a critical task during peak periods when deadlines loomed large.
In just six months, Ignite Group processed ~4B tokens in ~150K messages with Langdock, enabling consultants to deliver high-quality work faster and more efficiently. What sets Ignite Group's usage apart is the complexity and depth of interactions. The assistants handled average prompt and response sizes ranging from 80,000 to 150,000 tokens per interaction, reflecting the trust consultants placed in Langdock to handle intricate, high-stakes tasks. "Our most active assistant alone has facilitated over 7,000 messages so far," shared Roelof. The sheer size of these interactions highlights the significant weight behind each message, showcasing how deeply embedded the system has become in the company's workflow.
How AI Empowered a Salesperson to Deliver a Full Consultancy Project
One of the most compelling examples of AI's power at Ignite Group came from an unexpected source: a sales consultant with no prior experience in consultancy work. The consultant faced an urgent challenge when a new customer required immediate support under tight deadlines and limited internal capacity. Driven to ensure the customer's success, the salesperson turned to Langdock to navigate the entire consultancy process, from drafting the application to submitting it for approval.
He took Langdock and then did all the consultancy work for that customer while never having done that job in his life before - and ended up getting approval for that application and making a new customer very happy.
Roelof van der Klaauw
Business Automation & Technology Manager, Ignite Group
Source: Ignite GroupResults: 10-20% Productivity Boost and Scalable AI Adoption
The implementation of Langdock has been transformative for Ignite Group. The platform has delivered measurable improvements in efficiency, particularly during high-pressure periods where consultants must process large volumes of information quickly.
Key results include:
- 10-20% productivity increase during peak periods.
- 75% monthly active usage across 200+ consultants.
- 4B+ tokens processed across Anthropic, OpenAI and Google models
- 7000+ messages exchanged in the most-used assistant.
Langdock's flexibility has allowed Ignite Group to scale seamlessly, supporting the integration of new acquisitions and an expanding workforce. Beyond consulting, the company is exploring new ways to leverage Langdock in HR, sales, and marketing. Future plans also include automating workflows for mail handling and CRM integration, as well as developing public-facing applications for clients.
"Having Gen AI solutions means that our productivity is going through the roof in those intense weeks for our consultants. So we're very happy about that," Roelof concluded.
