How Jansen is Futureproofing the Family Business with Langdock
Family-run gate systems manufacturer Jansen prevented critical knowledge loss while achieving remarkable efficiency gains. With nearly 100% adoption, they save up to 40 hours per week per department through AI automation.
Challenge: Securing Knowledge Before It's Lost
Jansen, a family-run company from Surwold in the Emsland region specializing in gate systems, faced a significant challenge: the upcoming retirement of the baby boomer generation. With these experienced employees leaving, the company was threatened by a massive loss of knowledge that could permanently impact operations and innovation capabilities.
Alexander Jansen, CEO and son of company founder Ludwig Jansen, explained:
A large part of our know-how is tied to employees who have been with us for decades. When they leave, we lose valuable knowledge. We needed to find a way to preserve this knowledge and make it accessible to the next generation.
Alexander Jansen
Geschäftsführer
In addition to this knowledge transfer, Jansen also wanted to increase productivity and efficiency to remain competitive. However, the expectations for an AI solution were initially unclear. "We didn't know where to start or what was possible."
Solution: Using Langdock for Operational Transformation
With Langdock, Jansen was able to implement a platform that systematically captures, stores, and makes employee knowledge available company-wide. The company took a holistic approach: Langdock was not only introduced in specific areas but made accessible to all employees.
A major success of the Langdock implementation was the momentum that developed within the company. Employees independently identified new use cases for AI, from simplifying everyday tasks to supporting decision-making processes.
Particularly highlighted is the easy creation of individual assistants with Langdock, which can be implemented without deep IT knowledge. Within a short time, Jansen was able to develop several assistants and integrate them into daily work. Examples include the customer support assistant, which analyzes technical problems and suggests solutions; the content assistant "Josy," which creates social media posts; and the ERP integration, which automates administrative tasks such as customer or offer creation.
Customer Support
One example is a technical support assistant that handles customer inquiries. It analyzes reported problems, searches internal documents, and provides solution suggestions that can be passed directly to customers - by phone or in writing.
Our assistant helps us diagnose and solve technical problems from customers faster. Instead of spending a long time searching for solutions, we now receive concrete suggestions within seconds.
Ulf Müntel
Support Team Leader
Content Creation
The AI assistant "Josy" was specifically developed for creating social media content. It not only creates texts but also images for posts, giving employees time for strategic tasks.
ERP Integration
Thanks to the bidirectional API integration between Langdock and the internal ERP system, Jansen was also able to automate administrative processes such as customer creation or offer preparation.
Anyone who has ever worked with AI knows how powerful such a tool can be
Christian Borgmann
AI Manager
Results: Up to 40 Work Hours Saved per Team per Week - Customers Delighted with Fast Processes
By implementing Langdock, Jansen achieved impressive results:
- High adoption rate: Nearly 100% of office employees use Langdock
- Time savings: Weekly workload could be reduced by up to 40 hours per department
- Organizational resilience & knowledge retention: Tasks that previously occupied one or two employees for several hours daily are now handled by Langdock. For example, one employee was able to develop into another department without needing to fill the position
- Delighted customers: Business partners praised the faster processing time for inquiries and offers
- Increased efficiency: Thanks to automation, employees could focus on more strategically important tasks, which increased both productivity and satisfaction
The biggest advantage of AI is the speed and efficiency it offers. Langdock gives us breathing room and allows us to deploy resources precisely where they're really needed.
Alexander Jansen
Geschäftsführer
